At Droidal, we help companies optimise the way they work – cutting costs while turbocharging efficiency. Seamlessly making the new normal of work part of business as usual, Droidal provides Intelligent Automation as a Service to help organizations build a digital workforce.

Our expertise includes robotic process automation (RPA), cognitive technologies including machine learning and natural language processing (NLP), big data, and the internet of things.



Robotic process automation

Robotic process automation (RPA) means creating software robots – digital workers – to take care of repetitive rule-based digital tasks. This can be either without human intervention, or in collaboration with your workforce. It involves automation of standardised and rules driven system-based activities using scripts and other methods to support efficient business processes.

At Droidal we understand the transformative potential of RPA for your business.

Our expert consultants will find the right bespoke solution to bring your back office to the forefront of this technology evolution.

Cognitive processing

Cognitive technologies fall under artificial intelligence, helping machines accomplish tasks that only humans used to be able to do. Examples include computer vision, machine learning, natural language processing, speech recognition, and robotics.

Our experts understand the symbiosis between cognitive technologies and AI automation, leveraging unstructured data to deliver significant value. By implementing systems that employ an array of technologies, algorithms and models to solve complex and inter-related problems, business process decision making becomes frictionless.

Deep learning systems with the cognitive capabilities to recognise patterns, and apply statistical models and algorithms, power through choices and decisions.

Big data

At Droidal, we run on big data - extremely large data sets that can be analysed to reveal patterns, trends, and associations.

It’s this large volume of data – both structured and unstructured – that inundates business on a day-to-day basis. Thanks to our sophisticated, scalable frameworks, organisations can leverage this without breaking a sweat.So big data can be mined and analysed at lightening speeds for insights that lead to better decisions and strategic business moves.

This could mean the integration of systems through relational data base management systems (RDBMS), data transformation tools, application programming interfaces (APIs) or web services.

We make big data seem little – streamlining analytics without sacrificing insight.

Machine learning

The ability to learn and iterate used to be seen as something peculiarly human. Not any more.

Machine learning is a component of artificial intelligence (AI). It gives systems the ability to learn as they go along, from data gathered. Algorithms use statistics to find patterns in this data - numbers, words, images, clicks and more.

If it can be digitally stored, it can be fed into a machine learning algorithm. And then used to make highly educated guesses about what people or processes need next. We can optimise tailored systems that learn through handling variations that are not anticipated upfront. Our unique frameworks evolve autonomously, by assimilating learnings from data and decisions – making simple predictions or classifications backed by algorithms.
With Droidal, we make smart processes as easy to implement as possible – so you can reap the benefits of optimised systems without the headache.

Natural language programming

The most difficult thing for a computer to mimic has traditionally been the things that make us most human – speech and sentiment.

Natural language processing (NLP) is how artificial intelligence deals with human languages. In other words, it gives machines the ability to read, understand and derive meaning from human languages.

NLP uses statistical methods and learning algorithms to analyse text and unstructured information – deciphering sentiment and intent. So systems can analyse support tickets or queries, and prioritise based on perceived urgency and sentiment, for example. Meaning efficient CSR response times and happier customers – in a fraction of the time it would take human operators.
Our global expertise brings meaningful digital transformation within reach – for everyone.

Internet of things

Smart decisions make smart systems sing. Our team can help you implement intelligent automation and analytics simply and easily – even if you’re just starting out.

The internet of things (IoT) is a system of interrelated devices, mechanical and digital machines, objects, animals or people that have unique identifiers (UIDs). They share the ability to transfer data over a network without requiring human-to-human or human-to-computer interaction.
In other words – IoT represents the biggest sea change since the industrial revolution. It has ushered in everything from smart production lines and manufacturing 4.0, to the connected home and car.

Which is why building out capabilities means bringing in automation experts who will take the time to understand specific needs and processes – so you can be confident your systems will be fully optimised.



Optimise workflow and information management systems, implementing business intelligence solutions such as electronic medical records and patient monitoring systems.


Banking & finance

Digital transformation for our finance customers can mean smarter automation and processes to supercharge efficiencies in everything from payments to high frequency trading.

Banking & finance


Machine learning and automation mean insurers can manage policies, claims and processes with speed and efficiency.


Telecoms & IT

AI and machine learning are revolutionising customer service through virtual assistants and chatbots – while helping predict network load and faults.

Telecoms & IT

Travel & hospitality

Automated customer support, dynamic pricing and customer segmentation that lets you deliver personalised pricing are just some of the ways AI is changing the travel industry.

Travel & hospitality


Automation lowers costs, improves scalability, minimises errors and increases efficiency – as well as making targeted offers and personalised experiences frictionless.



IoT paired with AI and machine learning drives manufacturing 4.0, with its smart production lines and optimise supply chains – a digital industrial revolution.



Artificial intelligence and cognitive technologies streamline and automate analytics, machinery maintenance, customer service, as well as many other internal processes and tasks.


Our Services

Services Consulting


We help companies find out how digital transformation can work for them through bespoke analytics and optimisation.

Our pan-industry team of consulting specialists work on a case by case basis, tailoring advice to each unique situation. Let us optimise your business processes, automating high-volume, repetitive tasks, bridging system and data integration gaps at scale.

We cover the entire spectrum of building and process management – unleashing added value at scale. This includes implementation services, helping you roll-out end-to-end automation.

Droidal experts identify candidate processes for automation, giving you the data and analytics necessary to get both senior stakeholder buy-in and employee consensus. Once the process is optimised, we run a pilot and document the process, identifying key learnings and possible iterations. Once the results are audited, we’re ready to implement the solution at scale. The process can take as little as a few weeks – meaning a swifter return on investment.

Automate key processes in your business intelligently – future proofing your investment.

Managed services

Managed services

Let us do the heavy lifting when it comes to managing the systems that underpin your automation frameworks.

Our managed services ensure enterprises are fully supported post-project delivery. Designed with flexibility in mind, customers can tailor the service to their organisational needs, supporting all elements implemented during the delivery phase.

Whether you’re looking for a traditional on premises support provider, or want to migrate to the cloud, we have the skills and capabilities to manage your systems end-to-end.Our managed services ensure continuous operation of business-critical applications and systems. The environment is proactively managed to optimise it for necessary SLAs, using automated processes and tools.

Engineers are on hand 24/7 to oversee processes and help where needed. We can offer global support across a number of languages and regions, with first, second and third line support available. Services include full testing through to UAT plans and scenarios.If you already have inhouse capability, we offer supplementary cover, for example at weekends and out of hours.

You get to focus on future development over support, without the people overhead – and this can be scaled as you grow, allowing you to run complex processes that are constantly updated.

Digital services

Digital services

To survive and thrive, businesses need to embrace digital transformation by modernising and automating their IT infrastructure. At Droidal we know how to demystify the process.

We can help you use artificial intelligence as a catalyst to unlock value from business processes and realise ROI.

Our approach combines artificial intelligence with deep domain expertise to redefine the value equation. From automation to advanced analytics and seamless experiences, we embed AI to drive new operating models and strategic intelligence, resulting in smart processes and data driven decisions.

We help companies dramatically increase AI adoption and tackle operational challenges. Enterprises are able to understand business patterns and workflow performance, and then leverage this to adopt digital strategies to increase efficiency.

Our frameworks make transformation straightforward and fast – optimising processes to maximise return on investment.



Droidal offers Instructor Led LIVE Online beginner level to advance level classes meant for those who would like to learn everything about emerging technologies – Robotic Process Automation, Cognitive Automation, Big Data ,Machine Learning, Natural Language Programming and Data Science.

  • LIVE Instruction using latest online tools and platform
  • Training materials, instructor handouts and access to useful resources
  • Practical hands-on lab exercises on virtual desktops provided
  • Technical support
  • Real-life scenarios and use cases

Objectives: To understand the business functionalities that can be automated using the emerging technologies. To include RPA, Cognitive, Big Data, Machine Learning, NLP and Data Science across organizations.

To understand the implementation of the emerging technologies across various business functions and develop skills in cost efficiencies among various solutions. Targeting a successful implementation and managing solutions to get outstanding results.